These Terms & Conditions outline the agreement between Kimberly Jayne Cake Design and the client. By paying your booking fee, you confirm that you have read, understood, and agree to the terms below.

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1. Booking & Payment

• A £150 non-refundable booking fee is required to secure your wedding date. This includes a bespoke taster box and design consultation.

• Your quote is valid for 30 days and your date will be held for 7 days from the time of quote.

• Final balances are due 4 weeks before your wedding date. If payment is not received, the booking may be cancelled without further notice.

• Short-notice bookings (within 4 weeks) require full payment upfront.

• If your booking is placed more than 45 days before the wedding, you have a 14-day cooling-off period to cancel and receive a full refund, provided that no bespoke work has begun. After this period, the booking fee is non-refundable.

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2. Cancellations & Postponements

• All booking fees are non-refundable and non-transferable.

• Cancellations:

  • More than 4 weeks before: £150 booking fee retained; any other payments may be refunded.

  • Less than 4 weeks before: 100% of the total amount is retained.

• Postponements:

  • The first date change is free of charge (subject to availability).

  • Additional changes incur a £50 admin fee.

  • If your new date is unavailable, this will be treated as a cancellation.

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3. Consultations & Taster Boxes

• One bespoke consultation and taster box is included with each confirmed booking.

• Additional consultations or significant design changes may incur additional charges.

• If you cancel your booking after receiving a taster box, the cost is non-refundable.

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4. Design & Creative Licence

• All cakes are individually handcrafted and inspired by your brief. Exact replicas of other designs will not be produced.

• Minor design variations may occur due to seasonal availability or creative discretion.

• Dummy tiers are available and charged from £75 per tier.

• All cake designs remain the intellectual property of Kimberly Jayne Cake Design. Clients may not reproduce, replicate, or request another baker to copy our work.

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5. Allergies & Ingredients

• Cakes can be made without gluten, dairy or animal products upon request.

• All cakes are produced in a kitchen that handles nuts, wheat, dairy, and other allergens.

• It is your responsibility to inform your guests of any allergen risks.

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6. Delivery & Setup

• Delivery and setup is mandatory for all wedding cakes and is quoted based on venue location.

• Once delivered and assembled, responsibility transfers to the venue or client.

• We require access to a level, secure display area away from direct heat or sunlight.

• The client must ensure a suitable table or stand is provided. If unsuitable, an alternative location may be chosen at our discretion.

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7. Cake Stands, Flowers & Non-Edible Items

• A selection of premium cake stands is available to hire. See: https://www.kimmiscakes.co.uk/cakestandhire

• If providing your own stand or using a venue stand, it must be level and safe. We reserve the right to refuse to use an unsuitable stand.

• Fresh flowers must be provided by your florist. They should be left at the venue, in water, ready for application.

• Fresh flowers must be food-safe and non-toxic. While we take care to handle them hygienically, we are not liable for contamination from unsafe or unsuitable floral choices.

• Cakes may include non-edible decorations such as dowels, wires, flower picks or toppers. These must be removed before serving.

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8. Weather & Environmental Conditions

• Cakes should be displayed in a cool, shaded, air-conditioned space wherever possible.

• During hot weather, buttercream and semi-naked cakes are chilled overnight and delivered in a temperature-controlled vehicle.

• Once setup is complete and photos are taken, Kimberly Jayne Cake Design accepts no liability for temperature-related changes.

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9. Storage & Consumption

• Fondant cakes: store at room temperature away from sunlight and heat. Do not refrigerate unless advised.

• Buttercream cakes: refrigerate and bring to room temperature 1 hour before serving.

• All cakes are best consumed within 48 hours of delivery. We are not liable for the quality of cakes consumed after this period.

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10. Damages & Liability

• We are not responsible for damage caused by third-party handling, unsuitable stands, or environmental conditions after setup.

• If damage occurs after delivery or setup, contact us immediately. We will try to rectify it if possible. Any work may be subject to additional fees.

• If a third party attempts to fix an issue before contacting us, no compensation will be offered.

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11. Refunds

• Due to the bespoke nature of wedding cakes, no refunds are offered once the cake is delivered unless there is proven fault on our part.

• If a refund is agreed upon, it will be partial and based on photographic evidence submitted within 12 hours of delivery.

• Once the cake is cut or served, it is considered accepted and fit for purpose.

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12. Complaints

• If you are unhappy with your wedding cake for any reason, please notify us within 12 hours of delivery or setup.

• All complaints must be made in writing to info@kimberlyjaynecakedesign.co.uk and must include photographs showing the issue.

• If damage occurs after the cake has been cut, moved, or served, no compensation can be offered.

• If you involve a third party to alter or repair the cake before notifying us, we are unable to accept responsibility or offer compensation.

• If your complaint relates to taste or texture, at least 75% of the cake must be returned within 24 hours for assessment.

• We ask that clients give us the opportunity to resolve any complaint in writing before sharing concerns publicly or on social media.

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13. Force Majeure

• We are not liable for delays or non-performance due to events beyond our control (illness, accidents, extreme weather, transport failure, etc.).

• If we are unable to fulfil your booking, all payments will be refunded and we will assist in finding a suitable replacement.

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14. Photography & Marketing

• We reserve the right to photograph your cake and use images for marketing purposes, including social media, website content, and printed materials.

• Personal client information will never be shared publicly.

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15. Acceptance

By paying the booking fee, you confirm your agreement to these Terms & Conditions. If you have any questions, please get in touch before booking.

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Kimberly Jayne Cake Design
Email: info@kimberlyjaynecakedesign.co.uk
Phone: 07849 492575

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